Return to Version 17 Release Notes index.
A minority of users have encountered the following issues when updating to Version 17.
If you cannot find a solution to your problem below, please contact Technical Support on +44 (0) 1923 888 101.
Issue: the update does not download completely, or you get an error when you try to run it.
Solution: the download may have been interrupted or your anti-virus software may have stopped the download.
If you are still unable to download the update after trying the above, please contact Client Care on +44 (0) 1923 888 101.
Issue: after updating to Version 17 you get a HASP error, possibly with the code "H003".
Solution: run the file C:\articad\Licenses\install_RTE.bat
Issue: after updating to Version 17 you get a message warning you that you have a 30 day trial version.
Solution: download the latest dongle drivers available here: dongle drivers.
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Issue: ArtiCAD closes randomly.
Solution: there are several potential causes for this issue. Check the following.
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Issue: rendering a view in photo-realistic mode takes longer than Version 16.
Solution: the level of detail in the 3D models used by Version 17 is much higher than Version 16, so it will take longer to render. A performance increase can be acheived by activating multi-core rendering, instructions for which can be found here - Enable multi-core rendering.
The dongle drivers install a number services which run in the background. These can cause a drop in performance. Instructions on disabling these services can be found here - Disabling Sentinel Server.
Also check that your system meets our minimum requirements, available here - ArtiCAD - system requirements.
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Issue: Keyboard shortcuts (F5, F6 etc), toolbar buttons at the top of the screen and the default file load/save locations have returned to their default values.
Solution:
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